Terms

ORDER TIMELINE    

Our company handcrafts all products within two weeks.  Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take 7-10 days to be created for you.

Look for the following image if a product is ready for shipment immediately. 

All items are made as they are ordered and therefore there are no refunds or exchanges on any order.  

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for wood signs

  • – Dust with dry lint free cloth
  • – Unless otherwise stated all signs are intended for indoor use – do not expose the signs to      outdoor elements

Your product(s) can be damaged if:

  • – Kept outdoors

  • – Hung in direct sunlight

  • – Exposed to excessive moisture

Shipping Policies

After allowing for the 14 days to process your order – it will be packed with the utmost care to ensure your order will arrive at your door intact. We will also provide you with a tracking number (via email) once your order has shipped.  We normally ship via USPS/Priority.  Once it has shipped, you should receive it within a week – depending on your distance from our shipping facility.

We are NOT responsible for the following shipping scenarios:
  1. Incorrect shipping address provided by the customer when the order is placed
  2. Inclement weather, disasters either natural or man made that affect the courier’s ability to complete the deliver the shipment on time
  3. Damage incurred to the contents during shipping.   It leaves our facility safely packaged and damage free.  We have no control over it once it leaves our possession.
  4. Delivery to an incorrect address due to an error by the courier – you as the recipient will have to file a claim with the courier.
  5. Theft of the order once it has been delivered – you as the recipient must file a police report and a claim with the courier.
 

Custom orders

  • – We always love creating new products from scratch.

  • – Please contact us for a quote.

  • Custom orders can have a lengthier processing time.

  • Ask us for details.